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Identify business opportunities in your processes

The order-to-cash (O2C) process includes all activities from order receipt to payment receipt. It covers various departments (such as sales, logistics, management, accounting, and customer service), but runs separately in each of them in a given organization. This means that the O2C process faces many challenges with regard to transparency and efficient collaboration, which has a huge influence on internal costs and customer satisfaction.

With Scheer Process Mining , you'll be better positioned to assess your actual process flow using relevant key figures for all the steps involved, and thus to make better operational decisions. You'll also be able to identify business opportunities in your processes and discover points of friction that prevent important results, such as on-time delivery and customer satisfaction. The resulting transparency will enable you to perform extensive root cause analysis.

Your expert

Dr. Andreas Kronz

BPM Professional Services