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Sales and Customer Experience

Looking to establish an efficient, customer-centric sales process despite resources being in short supply?

Also finding yourself confronted with these challenges?

Keeping tabs on all of your customer relationships and sales processes is a permanent challenge for your sales team – and not just because of the ever-changing circumstances in the market but also due to the growing demands from your customers for high-quality communications. At the same time, the number of parallel processes that need to be monitored continues to increase.

Key aspects like pricing, costing, production planning, punctual outbound delivery scheduling, storage processes, and the seamless downstream processing of quotations and orders all need to work perfectly together. To rise above these challenges, the seamless integration of order processing, warehousing, and production is essential, so that each step can be carried out rapidly, cost-effectively, and while ensuring high quality.

As complexity increases, so too does the level of specialization in the sales team, so that everyone can focus on their own area of responsibility. This also makes record-keeping even more important – about the inquiries that have already been processed and those which still need attention. The overall aim is to ensure complex tasks can be completed faster.

Out of the office, it is especially difficult to keep all of the information at your fingertips – from the minutes of the last review meeting with a key account to the preparation of the next meeting with a potential customer. This makes it essential to have all key functions also available on mobile devices.

Given the variety of customer processes that need supporting, a sales system that can handle and automate a wide range of routine activities offers major advantages here. This includes assistance with the planning of meetings or the wording of replies to correspondents – to which you only need to add your personal, individual flair.

Discover the added value of SAP Sales Cloud today!

Overview
Get a better perspective with SAP Sales Cloud

SAP Sales Cloud is a modern, cloud-based solution that helps your company to optimize its customer interactions and engineer your sales processes to be more efficient. The solution combines core functions like lead and opportunity management with AI-powered forecasts and personalized recommendations that clearly identify your sales opportunities and risks. At the same time, this streamlined solution offers detailed analyses and recommendations for action that enable you to prioritize your tasks and therefore boost your closing rate.

In addition, SAP Sales Cloud naturally offers all the benefits of a cloud solution from SAP: rapid implementation and use, flexible and needs-based cost models, and a low level of expenditure on maintenance. The comprehensive range of options for integrating with other SAP and third-party systems ensures smooth interoperability, while the insights and tools the solution offers will optimize your sales strategies and maximize your revenue potential.
Team togetherness
Achieving success in the team

SAP Sales Cloud promotes team togetherness by ensuring seamless integration with Microsoft Teams and Outlook, which keeps communications efficient while enabling the central coordination of team tasks. With all processes being fully documented within a single system, this creates transparency about which employees were involved in which activities for customer acquisition. This means tasks can be delegated easily within the team and increases efficiency in your sales process – which means your sales team can work even more effectively together.
Use on the go
Easy access while out and about

The SAP Sales Cloud can be used from wherever you are, and whether you're using a laptop, tablet, or smartphone – as the solution always adapts to the user device you have available at the time. This ensures you continue to have quick and structured access to the important information you need for customer meetings, for example.
Automation
AI-powered automation

SAP Sales Cloud assists you in the form of AI-powered functions and automation, such as when preparing an email, writing a customer report, optimizing your customer site visit planning, or prioritizing your to-do list of pending items. Here you benefit from the innovations that SAP continues to launch on the market. The use of AI makes significant improvements in processes and options for automation possible. This lets you achieve greater efficiency in your sales operations while optimizing your revenue.
SAP S/4HANA
SAP S/4HANA is the ideal partner for SAP Sales Cloud

SAP Sales Cloud and SAP S/4HANA are a perfect match and work together seamlessly. SAP S/4HANA lets you track your sales order planning and processing all the way to delivery and billing. This means that your processes now run end-to-end on both systems. The centralized process mapping offered by these two systems also creates huge integration advantages, ensuring that your sales solution adapts optimally to your other business processes.