Identify bottlenecks and improve SLA performance with process mining
Your IT service management data reveals more than just ticket volumes and resolution times: It shows how work actually flows through your processes and where it breaks down.
When incidents, requests, and changes move across teams and processes, inefficiencies in handoffs, queues, and execution often remain hidden in standard reports. This is where process mining comes in.
In this webcast on June 11, 2026, we will show together with SAP experts how you can gain a transparent, data-driven view of your ITSM processes, and turn these insights into measurable improvements.
What you’ll learn:
- Understand how work flows across your service processes
- Identify bottlenecks and root causes of SLA violations
- Reduce resolution times and improve process consistency
Live demo: See how the Scheer IDS Integration Package for Jira® Service Management enables you to bring your data into SAP Signavio Process Intelligence. Discover how IT teams can analyze service performance directly within their existing Jira environment — without any system changes.
